Microsoft Help & Support Gets A Facelift
Is it just me or did Microsoft’s Help and Support website get a little bit of a facelift? It’s not a huge change, but I think it looks great. Very clean and organized.
I wish I could say the same thing for Help & Support that’s embedded within most Microsoft software apps. The one benefit it’s got is that it’s at least somewhat familiar and expected. As a bad example the help system found within Visual Web Developer Express 2008 is horrible. I can’t ever find the answer I’m looking for quickly. I’ve stopped trying now. My quickest path to an answer is to ask my question or put my error message into Google and find it online.
One thing I believe should be incorporated in Windows help should be somewhat of a wiki format. The ability for people to add their own experiences and challenges to the various Knowledge Base articles would seem like a huge wealth of knowledge for Microsoft themselves.
The community would have to be well maintained and moderated to continue to be helpful, but I think the existing Microsoft employee base and specialists in their own areas could help contribute to this effort significantly.
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POSTED IN: Business Users, Customer Service, Errors, Help and Support, Home User, Software Wishlist, Visual Web Developer Express
1 opinion for Microsoft Help & Support Gets A Facelift
Quikboy
May 21, 2008 at 7:36 pm
Video tutorials, screenshots clips next to directions, better font, less useless words taking up the page, and other things would be great.
However, I still don’t see it…
I wish Guided Help were still enabled in Vista.
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