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Microsoft Weblog

August 14th, 2008

Is Customer Service Dead for Xbox Live?

It’s been quite awhile since my issues with the red-ring-of-death (RROD) and working with Microsoft to get everything replaced. Then I had the problems with my Xbox Live service not working anymore.
With those problems there were a number of occasions where I had some telephone conversations and email exchanges with people either employed at […]

By Jason Bean -- 2 comments

April 8th, 2008

Microsoft Customer Service - What’s the Deal?

I was speaking to a friend and fellow blogger, Shea, who shared with me a recent experience she had while trying to deal with someone within Microsoft’s customer service and tech support structure.
Here’s what was shared:
It was a pretty basic call - I was at work, installing Office 2003 (yeah, we’re old school) on my […]

By Jason Bean -- 0 comments