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79 opinions for Windows Mobile 5.0 and ActiveSync 4.1 Challenges

• Jonathan
  Apr 24, 2006 at 2:11 pm

  I’ve had the same problems, Have you found a solution yet?

• Cliff
  Apr 24, 2006 at 8:33 pm

  I have a Qtek 9100 and have the Synchronization Error code 85010014 . Have now completley removed and reinstalled outlook 2003 with now joy. Also removed and reinstalled Activesync 4.1. Still not working.

• Jason
  Apr 24, 2006 at 10:57 pm

  Jonathan and Cliff…I finally got things to work by uninstalling Outlook, deleting the device from ActiveSync then uninstalling it, then reinstalling Outlook first, then ActiveSync. It basically came down to trial and error and retrying it.

  I’ve got everything working now and am very pleased with my PPC-6700 device.

• Riaz Kanani
  Apr 25, 2006 at 4:26 pm

  shocking how difficult this is right? I have the same problem and still no idea how to fix - dont tell me that the only way to fix this is to reinstall office and then install activesync .. the target audience for this is corporates and how do you do that easily when you have a large network of workstations? ouch!

  incidentally i have the same issue and no fix as yet :( tried the above :(

• Riaz Kanani
  Apr 25, 2006 at 4:40 pm

  try this page:

  http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php

  it helped me at least narrow down the problem :)

• Jos
  Apr 26, 2006 at 9:44 pm

  I also have a Qtek9100; I gave up trying to fix this problem, but a workaround is just to keep on trying to sync. After 2 attempts I typically get a critical error, which tells me that my settings are lost (true for my email settings), but the next attempt then works.

• Microsoft Weblog » Microsoft Tech Summit
  Apr 27, 2006 at 4:38 am

  […] You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your ownsite. […]

• Microsoft Weblog » Info on Windows Mobile 5
  May 7, 2006 at 11:07 pm

  […] I know I’ve been very happy with my new cell phone that uses Windows Mobile 5 aside from my initial challenges of getting things to synch properly. I never really disliked Palm for any reason, but it’s nice to have a very familiar and mirror-like operating system on my phone (although getting used to the start menu at the top of the screen is still a challenge). […]

• Microsoft Weblog » ActiveSync 4.x Troubleshooting Guide
  May 10, 2006 at 3:20 pm

  […] ActiveSync 4.x Troubleshooting Guide By Jason | Related entries in Mobile Just found this resource, the Pocket PC Addict, and noticed when I added them to Bloglines, the first post listed was about a tutorial for troubleshooting problems getting ActiveSync setup and working properly. Since I experienced this a little bit myself and noticed that it was a pretty common challenge, figured I’d throw this resource out to everyone. […]

• Sol
  May 10, 2006 at 11:32 pm

  This sometimes helps fix one of these two ActiveSync error codes - 85010014 & 86000209 - using WM5 and AS4.1

  “Open outlook on your desktop/laptop. Click on “help” at the top of the page, and from the dropdown menu, click “detect and repair”. Re-boot your system when it has completed (optional?). The sync problem often goes away”

  (I use Outlook 2003, W2K, WM5 & AS4.1)

  AS4.1 seems to be the culprit, probably it was not properly tested, and I’ve seen similar problems reported in the forums with AS4.2 beta

  I dread the prospect of having to reinstall Outlook

• Under Doug » Blog Archive » First Few Weeks With Crackberry
  May 13, 2006 at 9:13 pm

  […] ActiveSync. This is typical of what a consumer has to put up with. I found it so hard to use, that I really don’t miss the things I said I did above, because I couldn’t make most of it work. […]

• toma
  May 15, 2006 at 10:54 am

  I am having all the same problems as you guys. I just don’t want to loose all my user data and do the trial and error 10 times. I thought this was made for executives and a no hassle plug and play process. I guess I really was off!

  Any of you have a quick answer to the error 85010014?

  Thanks

• Sol
  May 16, 2006 at 12:54 am

  Update. After deleting old partnership, uninstalling then reinstalling AS4.1, then creating new partnershit it was working fine for a day. Errors 85010014 & 86000209 on home PC went away.

  Then I synced with 2nd PC (one at work) and now have trouble on the home PC, this time error 85010017 keeps happening “server is busy”. I don’t know if connecting to 2nd PC is linked to this new fault. I deleted the 2nd partnership but this didn’t help.

  Now it may be Outlook that is the cause, I really don’t know and after looking at many websites including Microsoft’s I don’t know how to find out the cause or how to prevent it.

  I can’t keep deleting the main partnership (even though that fixes it) because data input on handheld (contacts, appointments, etc) may be lost and emails on handheld definitely get wiped by this.

  (Outlook 2003, W2K, WM5 & AS4.1)

  Still trying to avoid Outlook reinstall as it probably won’t cure it anyway.

• Bjorn
  May 23, 2006 at 3:08 pm

  This worked for me:

  Unselect mail for sync, sync, then re-enable mail.

  All info can be found on:

  http://www.pocketpcfaq.com/faqs/5.0/reset.htm
  http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php

• Microsoft Weblog » ActiveSync 4.2 Beta
  May 30, 2006 at 10:47 pm

  […] ActiveSync 4.2 Beta By Jason | Related entries in New Products, Windows OS’s, Mobile Not sure if it’s related or not, but after installing the Office 2007 beta preview, I began getting the Error Support Code: 85010014 again. However, I just visited the Microsoft Mobile website again and noticed they’ve got ActiveSync 4.2 beta available. […]

• Pasquale
  Jun 2, 2006 at 11:42 pm

  Hi I have a Audiovox Pocket PC 6700. I’m also having an issue with active sync 4.1 everytime I try to sync my 6700 My computer goes to a blue screen and says it has encountered a fatal error. I have to restart the computer. I believe it’s the same error you refer to. I had a ppc 6600 and had no problem syncing 3.8. I’ve done everything, turned off firewall, antispyware but still get same thing. I tried 4.2 but did nothing. any help would be appreciated.

  Pasquale

• Gary
  Jun 5, 2006 at 10:13 am

  I am having same problem - I can not sync my Cingular 8125 with ActiveSync 4.1. I am trying to sync it with my laptop via USB cable (no exchange server). Getting 85010014. It seems like a possible is fix is to re-install office. If I do this, will I lose my e-mails etc…

• Kjetil
  Jun 6, 2006 at 11:49 am

  Hi.
  I too have had problems connecting my I-mate K-JAM (aka Qtek 9100) via ActiveSync 4.2.
  When checking my Firewall settings, I found that a registry setting had been “corrupted” so the Firewall service wouldn’t start properly. Still, it stopped the ActiveSync and by checking google, I found this blog describing how to fix the registry:

  http://blogs.geekdojo.net/andy/archive/2004/08/31/2983.aspx

  After refurbishing the registry, the Firewall was OK and -Voila- up came the ActiveSync connection.

  Hope this will help some of you.

  Regards
  Kjetil

• Alex
  Jun 27, 2006 at 8:29 pm

  I myself was desperately searching for help on 85010014. I was reluctant to follow the multiple places instructions on uninstalling and reinstalling everything as none was actually explaining what exactly is expected to be fixed by doing so.
  After trying everything else I read about with no avail what has actually worked for me was (amazingly!!!) is only one USB port out of three in my laptop can do this, while the other two keep producing the 85010014 error (these two USBs work just fine with every other USB device).
  Go figure! I am still to see if this one-out-of-three USB port solution will last…

• Darrin
  Jul 1, 2006 at 11:17 am

  I solved the issue of the ActiveSync critical error 86000209 by only syncing the headers in my Outlook mailbox for the last 3 days. If I do more that that or add the 3KB of an email, I get the error. I use a Motorola Q with AS4.1 and Outlook 2003 SP2.

• Brian
  Jul 8, 2006 at 8:07 pm

  I myself was desperately searching for help on 85010014

  AND I FOUND IT

  go and download this
  the new activesync 4.2 it solves some of the issues it is on the microsoft website. Yes it’s free.

• Peter
  Jul 21, 2006 at 1:20 am

  Maybe coincidence, but having the same 85010014 error 20 times (O2 Neo XDA), I changed to my second USB port and surprise surprise it is working…

  Give it a try foulks!

• Michael
  Jul 22, 2006 at 11:52 pm

  isnt this ridiculous looking at the no of enquiries (including mine) about this error….u’d hope that microsoft would take notice and actually do something to fix what should be a straight forward issue…..i will try the new 4.3 activesync version first..and fingers crossed….after trying some of the numerous pieces of advice above without much success

• Michael
  Jul 23, 2006 at 12:58 am

  Just to let ppl know…tried this new MS Activesync 4.2(accidentally wrote 4.3 last time which is wrong!)..seems to have fixed everything - now i can backup all my contacts and impt calender notes for work…without worrying bout losing it all if the pda goes haywire….cheers

• Steve
  Jul 25, 2006 at 8:01 am

  I have an Imate JAMin and had Outlook 2002 with pop3 acct. All no worries with AS4.1 syncing via USB.

  Now I have upgraded to Outlook2003 with an Exchange 2003 acct on it (no pop3 acct any more)and I can’t seem to sync properly. Even blew away the relationship etc…. I chose to sync with my PC and not direct with the Exchange server because I’m a little worried about AS4.1 trying to establish GPRS connection all the time.

  Does anyone know if this is possible. Haven’t done any “detect and repair” yet or re-install AS4.1.

  -Cheers

• Richard Perkinson
  Aug 8, 2006 at 12:56 pm

  Singular 8125 synched beautifully for about 3 weeks. Then I got 85010017 error. I cut back to Notes and contacts and that would synch. Mail and Calendar would not synch. I archived my mail so there was only one small test message to sych. It couldn’t do it.

  I upgraded to 4.2, reinstalled Outlook 2003, hard reset my 8125, all this several times to no avail.

  I am now 2 weeks without synching and thinking of tossing the whole thing. Is anyone from Microsoft monitoring forums like this?

• Jason
  Aug 8, 2006 at 4:12 pm

  Yes, we do have a few Microsoft reps that come to the forums and comment on various questions and problems. I’m not familiar with the Cingular hardware, so I’m afraid I can’t help.

• Paul Geeraerts
  Aug 11, 2006 at 8:46 am

  Same problem: AS4.1 and Qtek 9100. Doesn’t work since I’m back from vacation.No synchronisation anymore; always the same message ‘no partnership’
  I don’t get any error codes though.
  Can’t they spend some time by Microsoft to solve their own problems??

• Dean
  Aug 25, 2006 at 1:37 pm

  Hey guys,
  Let me start by saying thanks for all your hard work so that I don’t have to think lol, secondly Jason’s method:
  uninstalling Outlook, deleting the device from ActiveSync then uninstalling it, then reinstalling Outlook first, then ActiveSync.

  Yea its a bit of work, but it works wonderfully and im now totally happy with my ipaq!

  JOY!

• Riaz Kanani
  Aug 29, 2006 at 5:59 pm

  something to try people - when I have sync problems via usb (my exchange server will not sync via the remote server but will do the local stuff) I switch on my wifi connection and sync via this instead while connected via usb.

  It shows on the screen as syncing via the cable though I have no idea if actually it is syncing via wifi or not.

  It definitely works for me :)

• Papapooch
  Aug 30, 2006 at 6:57 am

  Well, I too had this problem with ActiveSync 4.2 and Office 2007. After reading these Forum comments I decided to shut down my Trend Micro Firewall and re-initiate Windows Firewall and “Voila”… the world according to Uncle Bill!

  Now I suspect that if I had taken the time to go tell Trend Micro Firewall that the ActiveSync IP could be trusted then I would have had the same result. For now at least I just want a first sync out of this very cool and new HTC TyTn.

  Hope this helps…

• Sol
  Aug 31, 2006 at 10:01 am

  Well after three months of grief I am making progress with ActiveSync. I’m sharing this saga so hopefully some find it useful.

  I’ve been using Active Sync 4.2 beta over USB 2 connection at home and work. Syncing at home was a disaster using ActiveSync 4.0, 4.1 and 4.2 with constant time consuming sync failures of assorted error numbers.

  1. I then upgraded my home PC from Windows 2000 to XP and of course this involved installing Outlook 2003 from scratch.

  The number of sync errors reduced significantly but they were still happening too often. When they happened they were normally fixed by rebooting my PC and my Windows Mobile 5 PDA. Sometimes I also had to rename the device to fix the problem.

  Usually the fix resulted in ActiveSync deleting all outlook emails from the device before reloading them. This took ages to run so I gave up syncing emails and relied on the pop3 email functions of my PDA.

  After connecting the PDA to sync, the PC is inactive for a long period before any syncing takes place. Windows task manager shows almost no CPU utilisation even when I disabled my firewall and virus scanner.

  All still frustrating but better than before.

  My office PC runs XP, Outlook 2003 and ActiveSync 4.2. It rarely has sync problems but they do occasionally happen. I can’t figure why syncing on the office PC is much more reliable than my home PC.

  My conclusion is that ActiveSync 4.2 or at least its USB connection method is riddled with serious bugs and wasn’t properly tested by Microsoft. Is Microsoft listening to all the complaints?

  2. Then this week I upgraded my home PC by installing Bluetooth. It took some effort to configure ActiveSync but I got it to work. So far after two days it has been very reliable with no sync errors! I hope it stays this way. I also like the way that syncing is initiated and controlled by the device.

  My conclusion is to stay using Bluetooth to sync at least until the USB sync method is fixed.

  I decided not to go back to syncing outlook emails because I can’t send replies to outlook emails on the road via GPRS whereas I can send real-time replies to pop3 emails using GPRS. If anyone is able to send real-time replies to outlook emails via GPRS I’d love to know how.

  It’s not practical to install Bluetooth on my office PC but the USB sync method so far works fairly well on it.

  Even when it works ActiveSync functionality is too limited and doesn’t give the user enough control. I have a long list of improvements I think should be made, but that’s another topic.

  Hope some of this helps!

• Richard Perkinson
  Aug 31, 2006 at 10:57 am

  I’m working again. My problem was the calendar. Someone gave me a recurring appointment with a large file attached and that made my calendar to hard to swallow I guess. Anyway I archived my calendar for anything older than 30 days and I am back synching again.

  Sol, if you use Outlook 2003 at the office you can GPRS if you have OWA (Outlook Web Access) installed on your work server.

• Sol
  Aug 31, 2006 at 12:39 pm

  Hi Richard, thanks for OWA suggestion.

  We have the equivalent of OWA for work purposes only via blackberry and WiFi laptop PC.

  However, my PDA Windows Mobile 5 is for personal use only and is not connected to the office exchange server. I do sync it in the office but this is only to copy Outlook work appointments and contacts, not emails.

  I am looking for a better solution for my personal emails.

  On my mobile, when I am away from home and on the move, I can read and send personal emails via pop3/smtp over GPRS, which is great.

  If instead I sync my personal emails with my personal Outlook at home I have a copy of the Outlook emails on my mobile. Advantages of using Outlook emails on the mobile include: use of same folder structure, emails deleted on the mobile also get deleted from the PC, the read flag is preserved, etc.

  However, the problem with Outlook emails on the mobile is that there doesn’t seem to be a way to send a reply to any of these emails via GPRS, i.e. in real-time. All it does is put the reply in the outbox on my mobile, which when I sync again at home is copied to the outbox on my home Outlook, after which I can send out the email from my home Outlook, i.e. not real-time.

  Maybe someone has a solution, such as a way to move emails in the mobile between the Outlook section and the pop3/smtp section.

  Sol

• Orlando Baclig
  Sep 5, 2006 at 2:40 pm

  I have the same problem. I have a Cingular 8125. Need help!!!!

• Richard Perkinson
  Sep 5, 2006 at 3:45 pm

  Try downloading ActiveSync 4.2.
  Hard reset your 8125
  turn it on and let it finish its reboot reset cycle
  delete 4.1 off PC
  intstall 4.2
  follow the instructions on the 4.2 install from there.

• Paul Geeraerts
  Sep 6, 2006 at 7:37 am

  Needless to say I tried ALL of this.The only thing that works is format your PC completely and reinstall windows XP and office. Then active sync works again.
  Just imagine how happy our IT service is.

• Richard Perkinson
  Sep 6, 2006 at 8:22 am

  Very ugly this activesynch business. You know I buy Microsoft because of the integration capabilities of Office. This just blows my mind that 2 MS products, built for each other, would have so many problems. ActiveSync can’t seem to accomplish the specific task for which it was created!. BTW we have no problem with Palm or Blackberry, go figure.

• Catherine Bristol
  Sep 20, 2006 at 2:17 pm

  Same problem with my Palm Verizon which runs Windows Mobile 5. Moved to ActiveSync 4.2 and did all the reinstall things. It works now. Microsoft Reader would not install and tech support was beyond useless at Microsoft. Moved to MobiPocket reader and love it. Also use MobiTV and that is great - I can watch the news wherever I am, if I have some spare time to kill!

• Vlad Kogan
  Sep 25, 2006 at 10:52 pm

  Guys,

  this thing is simple to solve. I used my QTEK
  it has trouble with the naming of the device and profile in your actsync
  steps that fix mine:
  1. unplug
  2. delete profile of your device on your notebook/desktop active sync
  3. connect cable back to device
  4. create new profile

  you back in business.
  whoever need ad serving technology visit our site :))

• Rob
  Sep 29, 2006 at 12:14 am

  Hi all,

  What can I say - Another great piece of software from Microsoft. Thanks all for all your ideas.

  I have problems with my PC synchronizing, it does nothing. Tryed a few things. Nothing seemed to work. I then got a message one time about it could not open outlook so i repaired outlook and restarted the computer then it worked.
  The next day I tried to synchronise again but nothing happened once again. tried repairing outlook again and it still did not work.

  So i thought i would try restarting the PC with the imate connected and guess what it worked.

  Also i had a look at a few items in outlook and found that it may be caused by the way i had things set up.

  Anyway there is another possible way of solving the problem.

• max
  Oct 5, 2006 at 10:40 am

  I finally called Microsoft about the problem. Dished out $35. Can’t believe how simple the answer was. My profile in *Outlook* had become corrupted.

  We deleted the partnership between Activesync and my PDA.

  We backed up my current profile (File-Export), created I new profile for Outlook (Control Panel - Mail in classic view), imported data from backup (File -import).

  Then we created a new partnership between activesync and my PDA.

  Voila.

  Hope this helps!

• Juan A
  Nov 25, 2006 at 9:42 pm

  I’m having problems with Activesync 4.2 and a Cingular 8125 (HTC Wizard) WM5 device (it’s on the latest G4 HW revision running the 2.26 rom).

  I have a lot of contacts (over 2000) and calendar entries (over 8000). Takes much longer to sync than with my ‘old’ ppc2003 devices and activesync 3.7. (initial sync takes hours instead of minutes).

  I am also having problems with all day calendar entries appearing differently on the pocketpc than in outlook - instead of showing up at the top as a single one day entry, some of them show up as 24 hour (or less) periods split over 2 days.

  And also my pocket pc becomes very slow when initially opening Contacts and Calendar as well as sometimes dialling numbers (numbers appear seconds later) even when nothing else is open and there is 20mb program memory free..

  I already did the hard reset, reinstall windows and outlook route a few times with no results.

  I suspect the problem is Activesync 4.x is less robust with corruptions of data, so I started fresh with a new pst file and did see some improvements. What I did was run outlook repair on outlook and ran repair on my pst file. Then I created a new pst and copied the contacts and calendar folders there.

  With these changes, I was able to synchronize to the end, but stil have the same problems with the all-day items. Also, the pocket pc is a little faster now, but still very slow with contacts and calendar. Contacts opens immediately, but does not respond to names typed in the search field for the first 30 seconds. Calendar takes 30 seconds to open and then another 30 seconds to go to switch days. After that, both applications run fairly smoothly. The dialler delay is better most of the time - numbers appear a little less than a second later. But during calls it can slow down again. I know people that have the same device with similar numbers of contacts/appointments that don’t have the slow down.

  I guess there are still some corruptions or weird data in the contacts and calendar data that Outlook accepts but cause problems for WM5 devices. But how do I find them? Activesync gives me no details, scanpst says the file is clean. To an extent, I miss the old Activesync 3.x that would on occasion point out appointments that had corrupted e-mail addresses, etc. (even if it caused the corruption in the first place ;-)

  Any ideas? Thanks in advance.

  Juan

• Martin Sjo
  Nov 27, 2006 at 5:20 pm

  Still no luck w/ resolving this! Mine died after installed Exchange 2003 Administration tools, which updates to a different version of Outlook MAPI. Microsoft PLEASE FIX THIS!

• Chris
  Nov 29, 2006 at 7:38 pm

  I have a Sprint device PA10A1 and ActiveSync 4.2 and am developing a smart app for the pocket pc. All other devices work with syncing except this Sprint device. The error I get on the device is that I need ActiveSync 4.0 or greater installed which is silly as I have 4.2 installed. I don’t have Outlook installed on my dev box and won’t be installing it. Is there a dependency between these? Maybe we just can’t support this device.

• WITMiami
  Dec 13, 2006 at 10:58 pm

  I had this issue with my Q. apparently there is a problem with the 2 connections incoming and outgoing serial over BT.

  I went to network connections and double click the bluetooth and tried each of the 2 listed. the second ended up being the correct one for BT active sync.

• Rob Payne
  Dec 29, 2006 at 4:54 pm

  I replaced my palm based pda with what I thought would be a better handheld as it turns out it so far is not. my new ipaq hx2490b is giving me more problems than I care to deal with I have thus far only been able to install one thing pocket tv and I don’t need a tiny tv but it works :-). I need acrobat reader and a good calculator. I have not been able to install either another thing I need is a real alarm clock The one built in would not wake my dog let alone me. I am beginning to think the upgrade was a mistake. please help me and tell me I am wrong. so far I hate this mobile device far to problematic for me.

• Microsoft Weblog » 2006 Year in Review - Top 10 Posts from 2006
  Jan 2, 2007 at 8:41 pm

  […] Windows Mobile 5.0 and ActiveSync 4.1 Challenges […]

• Joel Rowles
  Jan 5, 2007 at 4:52 am

  1) I tried the various Uninstall/Reinstall methods,
  2) I tried the various USB ports,
  3) I tried the Detect/Repair method
  4) I tried the Blue Tooth Method
  5) I tried the Reboot method
  6) I tried the new profile method
  7) I investigated the Firewall possibilities
  8) I investigated the Application directory possiblities.
  What am I missing?
  T-Mobile MDA & AS 4.2, Windows 2000

  I am supposed to be an IT expert, at least I get paid to be one (this is making me feel overpaid…) However, I suspect that it is quality of MS products that is at fault, and not the skill level of the people on this board…
  CLEAN UP YOUR MESS MICROSOFT. WE ARE PAYING CUSTOMERS.

• Vijay
  Jan 5, 2007 at 10:56 am

  Purchased Dopod 818 pro(HTC). Tried to sync without success. Using Outlook 2002, Novell groupwise 7. Downloaded ActiveSync 4.2. Going on for 9 months with no joy. Help!!!

• Paul
  Jan 6, 2007 at 2:14 am

  I have Atom o2 Exec with Outlook 2003. 70% of my contacts are synced but the rest 30% does not sync.

  Any help?

• Juan A
  Jan 7, 2007 at 2:30 pm

  I guess my last message got censored so I’ll try again.

  I’m still having the same problems with my phone. Activesync can be slow and buggy (crash while syncing, transferring files) - problems with some all day appointments showing up as 24 (sometimes longer or shorter) periods instead of just an all day item at the top. WM 5 on my Cingular 8125 is very slow in navegating phone and calendar entries.

  On a side note, my work phone was recently upgraded from a Razr V3 to a new Nokia model. I was surprised within a few minutes I was able to setup the bluetooth connection and quickly synchronized calendar and contacts with no major issues. All day appointments are correct, calendar and contacts navigation quick. Maybe I should swap my Cingular 8125 for a model in nokias line with a keyboard….

• Al
  Jan 10, 2007 at 6:13 pm

  Hi…
  I am the network administrator for a local school district. Our administrators were using Smart Phones and PDAs for a few months with great success. Out of the blue - they quit working with the same mobile device error; 0×8501004. Tried everything I could, searched the internet, Microsoft, for answers, no luck. I ended up reapplying SP2 for Exchange Server 2003… everything worked like a champ again. I keep all of our servers up to date with patches. Something in one of the latest round of patches hosed activesync on our server. I’m in the process of trying to see which patch is the culprit.

• Jason
  Jan 11, 2007 at 12:19 am

  AI, this is interesting news, be sure and loopback with us if you find out any interesting details.

• Dan
  Jan 12, 2007 at 4:39 pm

  My Qtek 9100 has never ActiveSynced…ever!!! It keeps giving error message 65257 can anyone help me with that error?

• Steven
  Jan 28, 2007 at 1:36 am

  Had problems with 3rd party application. The solution was to export everything from outlook.
  Calender, notes etc. Then re-import back into outlook. Was surprised to see that most of the notes and appointments shrunk in size but were not missing any data.
  Let active sync replace on content on the PDA with the new data

• Corbo
  Jan 29, 2007 at 10:01 am

  Shocking isn’t it. It should be so easy, and I’ve had it working on other servers, but when a problem pops up it’s a nightmare.

  I’ve had microsoft rdp in to a server for 4 hours solid and they still couldn’t figure out why it wasn’t working. Got to a point where it works on an emulator, but not on 3 different windows mobile 5 devices. Wierd.

• alew
  Feb 18, 2007 at 9:17 pm

  WHAT I DID THAT WORKED (for now, at least)

  - Turn off Windows (and any other) Firewall
  - Backup Outlook to a .pst file, just in cast
  — Outlook> File > Import Export > Export to File > Personal Folder File (.pst) > select top level Folder (repeat for any other top level folders)
  - Remove PPC from USB connection to PC
  - Go to Activesync> File > Delete Mobile Device
  - Connect PPC to PC with USB connection
  - When asked, only Sync Contacts, Calendar, Tasks and Favorites first
  - After successful sync, to to > Tools> Options> add Notes (I have a lot of Note files, which seemed to be the source of my problems in the past.)
  - This should result in an automatica sync that will hopefully be successful.

• Juan A
  Feb 19, 2007 at 10:41 am

  None of the above ever worked for me reliably even to a clean device with a fresh hard reset.

  I did get it to do a full sync a few times, but every time it left the WM 5 device I had (Cingular 8125) extremely slow (it could take 30-60 secs just to open contacts or to navigate in calendar from one day to another).

  I tried hard for 3 months to get the sync to work for a real amount of data (2000+ contacts, 4000+ appointments). Finally, I met so many people having the same issue with wm5 and activesync 4, I just gave up and moved on to a Symbian device.

  I recently purchased an SE M600i which is working so much more nicely. I got a full sync on the first try!! And, despite having all my contacts and appointments on it, the interface is nice and quick. This phone does have some sync issues, but nothing like I had with my WM5 device. (If you want a symbian phone with a near perfect, effortless sync - try the SE 910 - I got the 600 because I wanted something smaller).

  Good luck!

• Stephen2d
  Feb 20, 2007 at 7:56 pm

  This is amazing. I have no desire to “uninstall outlook” or anything else from my PC. What kind of shoddy business is that?? But, as well, no other suggestions worked for me either. I’ve been using activesync with Office 2003 and Office 2007 Beta with no probs (ActiveSync 4.1). I moved to Office 2007 RTM and a week later (not immediately) syncing stopped working. I also tried it with 4.2 and 4.5 beta of activesync to no avail.

  This is just unbelievable! Even my colleague has the same problem and out of 110 people in our company, nobody has figured it out yet - and we are one of the Microsoft’s Gold Partners!!!

• Lancer
  Feb 22, 2007 at 3:07 pm

  Its the firewall.
  I had similar problems with ActiveSync 4.1 and xda Mini S. Although my firewall was specifically commanded to enable all active Sync activities, it still caused problems, allowed me to drag and drop files but REFUSED to synchronise.
  Bottom line, I turned off the firewall (Zone Alarm) and it works fine! Will need to fine tweak firewall though, dont want nasty hackers.

• MichaelRS
  May 10, 2007 at 2:48 pm

  Just got a HP hw6945 unlocked for $600.
  I previously had and still own Palm Vx, Treo 270, Treo 680, Symbian devices.

  In sum, at WM5 this OS is at best beta ready. Same for the devices. There are so many issues that allgo back to core bad programming, lousy testing and no support, that MS should can the whole thing. Maybe they are even doing it. There is no KB section for WM5 to be found…
  In a bigger picture, also the recent Palm OS 5 has its (similar) issues, but they are not as grave as WM5. Further, the slow down in performance (waiting 60 sec for a phone to boot up ???), syncing and lack of basics (HTML email ???) combined with draw of battery (mine lasts 6h with minimal phone calls) is so primal, that the nice design and all-around features (WiFi, GPS, Cell & PDA in one box) become pale and irrelevant.

  Sorry MS, just another MS screw up.

  PS as to the error: It appears to be a badly designed syncing protocol that has problems with writing and keeping track of what is going on for itself. Just bad programming. No executive will want to deal with that.

• Alister Walters
  May 14, 2007 at 11:19 pm

  I’ve had all sorts of issue with Active Sync 4.1 / 4.2 with my PocketPc running Windows Mobile 5.0, the fix I found that worked instantly was to download Microsoft Active Sync 4.5

  http://www.microsoft.com/downloads/details.aspx?FamilyID=9e641c34-6f7f-404d-a04b-dc09f8141141&DisplayLang=en

  FIXED!

  Alister Walters
  Nuclear Studio

• MichaelRS
  May 15, 2007 at 11:31 am

  I am running already OL 2003, ActiveSync 4.5 and all the latest patches. The sync issues are abundant. It may take as little as to remove the ipaq from the cradle and putting it back and all of a sudden the sync process does not start, it appears discinnected, does not transfer email data, but calendar and vice versa, in all various combinations. Then this connection troubler shooter comes up, does a test run, builds its log and wants to send it to Redmond. No reply or solution ever from them.

  I think this is all high priced beta testing. Palm had been at that level ten years ago. MS is just ten years behind everything, Apple, iPod, Palm, you name it…

• John Warren
  Jun 8, 2007 at 11:59 am

  I am running version 4.5 of active sync with my T-Mobile MDA and all had been working perfect until today. I Googled error number 85010014 and found this site. After reading all of the helpful information above, I was just about to uninstall/reinstall when I decided to check the Task Manager to see what was running.

  I found that even though I DID NOT have Outlook open, there was 2 instances of OUTLOOK.EXE running. Using the Task Manager, I closed both instances out and then I plugged in my MDA. Viola, it synced without a hitch.

  I hope this helps someone else, because I know that I went crazy for like an hour trying to get this thing working.

• Tommy Saputro
  Jul 17, 2007 at 12:06 am

  Hi I just bought a dopod c720w, OS window Mobile 5, and try to run it with activesync.. now i have instead of 85010014 a 86000107 .. gosh.. anybody there who might have this as well ?

• Tommy Saputro
  Jul 17, 2007 at 12:06 am

  Hi I just bought a dopod c720w, OS window Mobile 5, and try to run it with activesync 4.5.. now i have instead of 85010014 a 86000107 .. gosh.. anybody there who might have this as well ?

• Papasik
  Jul 21, 2007 at 10:02 pm

  Gentlemen, I think firewall is the issue and there is no need to uninstall AS or OL. I tried deleting the profiles several times; it did help to hook AS to OL but still did not sync the contacts. I disable the firewall (Windows own) - the sync went perfect and everything was backed up. I re-enabled the firewall, re-syncked - the sync went OK. I guess the firewall settings are somewhat esoteric.

  PS. For a number of other software packs, it is also recommended to start them first without firewall to let them train, then restart firewall and restart the program. Oh that MS…

• Jason
  Jul 21, 2007 at 10:17 pm

  Thank you Papasik for that information. It is odd to recommend that you have to turn off Microsoft’s own firewall to make sure applications run properly initially. The “training” idea makes sense though.

• XH
  Aug 20, 2007 at 2:06 pm

  i followed one of the suggestions above and the 85010014 error was gone and syncing is ok. I simply went to “help” in outlook 2003 and then “Detect and Repair”. Check “Restore” but unckeck “Discard”, then hit OK. After a while the repair is done and syncing occurred again, this time without the nasty error!

  I am using Win2000, AS4.1, WM5, and Outlook 2003. Hope this helps.

• Juan A
  Aug 20, 2007 at 3:15 pm

  After several months using a Symbian device (SE M600i) I really missed some things about the Pocket PC platform. And when I started using the push mail solution for the M600i I found it no longer let me sync the device directly with the laptop. Which was my main reason for switching…. So I decided to give it WM a try again with a Cingular 8525 (I got a good deal on Ebay).

  I upgraded the 8525 to WM2006 (you can find instructions on the internet) and am using ActiveSync 4.5 with no problems at all. The sync worked the first time perfectly. I had one small problem later that was resolved by turning off “advanced tcpip” or something similar.

  I really can’t believe how much better it is. For those of you that can upgrade your firmwares to WM2006, you may want to try it. And for those of you still stuck with synch issues - I feel your pain - good luck!

• Kenny Snow
  Sep 20, 2007 at 10:19 am

  I had the problem of being stuck on “Syncronizing”…

  What I FINALLY figured out was to allow port exceptions in the firewall to allow ActiveSync through. I had blocked this on the domain, so I added the following ports to be allowed through:
  - 990: open inbound TCP port
  - 999: open inbound TCP port
  - 5678: open inbound TCP port
  - 5679: open outbound UDP port
  - 5721: open inbound TCP port
  - 26675: open inbound TCP port

  (all i had to do was read the help file with activesync…’doh!!!)

  As SOON as I enabled this, activesync worked like a charm!!

  I hope that helps someone as frustrated as I have been.

• Jason
  Sep 20, 2007 at 11:14 am

  Who would have thought to actually read hte entire help file?!! Thanks for sharing this great tip Kenny.

• Rick
  Oct 2, 2007 at 11:29 am

  I was having the 86000209 error. The info I found that helped me fix mine was at:

  http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php

  Summary: In ActiveSync (I did it on PC, others say do it on handheld, I assume it doesn’t matter) open Options and DEselect email for synch. You get a warning about removing email from the handheld. Fine.

  When you save the change, you sync automatically. Mine proceeded smoothly and…voila. Back in business. Later, you go back and REselect email so you start synching again.

  FYI: My problem started after I developed a problem with my outlook.pst file. I could no longer send or received. After many attempts to solve the problem (detect/repair, repair from Add/Remove, use scanpst and one or two others I don’t remember now) I simply renamed outlook.pst, re-opend outlook, and started fresh with a new pst, then imported stuff from the old file manually. New file is fine, but the synch problem kicked in.

  Now that’s okay, too.

  Thanks, everyone.

• Rob Mars
  Oct 4, 2007 at 3:53 pm

  Dudes,
  You are yanking your batteries without shutting down first.

  Bad boys!

  I had the 86000209 error, but not today. Why? Because I powered off last night, and never swapped batteries yet today.

  (Now, if I can just get Comodo to accept AS, I can sync thru my firewall…)

• gyas
  Oct 23, 2007 at 9:21 am

  hey
  i got this o2 XDA atom
  and i recently installed some securty software.
  and the problem now is i restarted and it asks for password and does not display the keyboard. i dont have a keyboard . how can i reinstall windows mobile 5.0 or solve the problem ??
  help me guys

  gyas

• Dean
  Mar 6, 2008 at 11:14 am

  If you are part of a domain you need to be a local administrator of the domain on the PC. This can be done under user accounts. The problem is with the Windows firewall, but adding the user as an administrator will sort this issue. I am sure that user not part of the domain, mmust make sure they have administrator rights on the local machine, and then check the firewall to make sure it allows active sync and it’s components.

• Lars
  Mar 19, 2008 at 3:33 pm

  85010017 is what I get when Quickbooks 2008 is running. Seems QB has an Outlook contact DDE and locks the connection. If the phone is plugged in first or QB is not running then Async can do it’s thing. Earlier versions of QB had a contact sync to Outlook too. Could be an issue for some of you.

• Rolando
  Apr 17, 2008 at 12:55 pm

  wow, this registry fix from one of the first posts worked for me and that information is over 2 years old.

  http://blogs.geekdojo.net/andy/archive/2004/08/31/2983.aspx

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