Windows OneCare Expiration Issue
I ran into a little issue today when I started up my computer. I was immediately notified that my OneCare subscription had expired. I clicked on the information bubble to renew but ran into a little snag first.
Upon looking at my details, it says that my purchase date was 02/13/2007 and I’m scheduled for renewal at 2/13/2008. I’ve still got two months left! Why does it say I’m expired?
I’m really happy withe OneCare and want to renew, but when I click on the button to renew as shown in the first picture, I don’t see anywhere to actually renew the license with my credit card on file with Microsoft.
The possibility is there that the problem lies within my beta testing and use of previous versions. Doesn’t take away the annoyance factor though.
Anyone got any ideas?
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POSTED IN: Beta Software, Business Users, Home User, OneCare, Security
4 opinions for Windows OneCare Expiration Issue
Tyler
Dec 19, 2007 at 9:08 pm
I am having the exact same problem as of today on all three of the pc’s I have with Windows live OneCare. I’m paid thru Sept of 08! Microsoft, please help!!
mike
Dec 19, 2007 at 10:15 pm
It’s a big microsoft blunder. Thousands of users got the cancelled email, and their account shows as expired, even though it hasn’t.
See this link for others complaining to microsoft, no resolution yet.
http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2572904&SiteID=2
OneCare Issues Widespread
Dec 20, 2007 at 10:47 am
[…] turns out that the issues I experienced yesterday with OneCare telling my my service has expired when I’ve got a number of months left wasn’t an […]
jeanette
Mar 11, 2008 at 3:15 pm
I need to renew today but unable to. Do you have a phone #? My computer absolutely won’t allow me to renew. I’ve tried many different angles.
Please help asap.
Thanks.
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